Privacy Policy

Mindviate Consult values your privacy and is committed to safeguarding the personal and sensitive information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with ethical and professional standards.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Data: Name, phone number, email address, physical address.
  
  

• Health and Psychological Information: Relevant mental health history, session notes, assessments, or progress reports.
  
  

• Payment and Billing Information: For invoicing and financial processing.
  
  

• Communication Records: Emails, texts, and other correspondence for administrative and support purposes.

2. How We Use Your Information

Your information is used for the following purposes:

• To provide counselling, coaching, or consulting services.

• To maintain clinical records as required by law and professional standards.

• To process payments and issue invoices.

• To schedule and manage sessions and communication.

• To assess service quality and provide support or referrals where necessary.

3. Confidentiality

All psychological and coaching services are provided in strict confidence. Your personal and health-related information will not be shared with third parties unless:

• You provide written consent;

• There is a legal obligation to disclose (e.g., harm to self or others, child abuse, court order);

• It is required for supervision under professional ethical guidelines (with identifying information removed whenever possible).

4. Data Storage and Protection

We store client records securely using encrypted digital platforms and locked physical files (where applicable). Only authorized personnel have access to client information. We retain client records for the minimum period required by law and delete or anonymize them thereafter.

5. Third-Party Services

We may use third-party platforms (e.g., scheduling apps, secure video conferencing tools, and payment processors) that comply with data protection standards. We ensure these platforms uphold confidentiality and privacy obligations.

6. Your Rights

You have the right to:

• Request access to your personal data;

• Correct or update inaccurate information;

• Withdraw consent (where applicable);

• Request deletion of your data, unless restricted by legal or ethical obligations.

7. Changes to This Policy

Mindviate Consult may update this Privacy Policy occasionally to reflect changes in laws or service delivery. The most recent version will always be available on our website or upon request.

For any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us